[rt.blitzed.org #2081] No reference to RT in blitzed docs

[RT Guest Login via RT]

Mon Sep 12 14:11:41 2005: Request 2081 was acted upon.
Transaction: Ticket created by guest
Queue: web
Subject: No reference to RT in blitzed docs
Owner: Nobody
Requestors: matt-ko/***@public.gmane.org
Status: new
Ticket <URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >


The documentation on the blitzed.org website seems not to mention RT at
all. As a consequence, there was an issue that I wanted to raise but
even though I knew RT existed I couldn't find out how to get to it.
Eventually I just guessed at rt.blitzed.org to find this.

I tried the search functionality on blizted.org searching for terms like
"RT" and "ticket" but nothing useful was returned.

Surely, the blitzed docs should contain info about RT?

Matt (Eyecon)

[Andy Smith via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by RT Guest Login via RT
The documentation on the blitzed.org website seems not to mention RT at
all. As a consequence, there was an issue that I wanted to raise but
even though I knew RT existed I couldn't find out how to get to it.
Eventually I just guessed at rt.blitzed.org to find this.
I tried the search functionality on blizted.org searching for terms like
"RT" and "ticket" but nothing useful was returned.
Surely, the blitzed docs should contain info about RT?

What was the area you were trying to suggest something in? (e.g.
services, ircd, web site, etc.)

Not all aspects of Blitzed have RT queues that anyone reads.

[matt-ko/[e-mail] via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by Andy Smith via RT

Post by RT Guest Login via RT
The documentation on the blitzed.org website seems not to mention RT at
all. As a consequence, there was an issue that I wanted to raise but
even though I knew RT existed I couldn't find out how to get to it.
Eventually I just guessed at rt.blitzed.org to find this.
I tried the search functionality on blizted.org searching for terms like
"RT" and "ticket" but nothing useful was returned.
Surely, the blitzed docs should contain info about RT?

What was the area you were trying to suggest something in? (e.g.
services, ircd, web site, etc.)

It was a web site issue, I've now raised it as ticket #2084.

Matt

[Andy Smith via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by matt-ko/***@public.gmane.org via RT

Post by Andy Smith via RT

Post by RT Guest Login via RT
Surely, the blitzed docs should contain info about RT?

What was the area you were trying to suggest something in? (e.g.
services, ircd, web site, etc.)

It was a web site issue, I've now raised it as ticket #2084.

OK so somewhere we need to make it clear that suggestions for the
web site should be sent in email to web-***@public.gmane.org

[Dean Earley via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by Andy Smith via RT

Post by Andy Smith via RT

On Mon, Sep 12, 2005 at 02:11:46PM +0000, RT Guest Login via RT

Post by RT Guest Login via RT
Surely, the blitzed docs should contain info about RT?

What was the area you were trying to suggest something in? (e.g.

services, ircd, web site, etc.)
It was a web site issue, I've now raised it as ticket #2084.

OK so somewhere we need to make it clear that suggestions for the

I'd have thought webmaster (titled "Contact web team" at the bottom of
every page) would be the usual port of call...

Grifferz: I thought this went to RT, if not, can you redirect as necassary?

Thanks

[matt-ko/[e-mail] via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by Dean Earley via RT

Post by Andy Smith via RT

Post by Andy Smith via RT

On Mon, Sep 12, 2005 at 02:11:46PM +0000, RT Guest Login via RT

Post by RT Guest Login via RT
Surely, the blitzed docs should contain info about RT?

What was the area you were trying to suggest something in? (e.g.

services, ircd, web site, etc.)
It was a web site issue, I've now raised it as ticket #2084.

OK so somewhere we need to make it clear that suggestions for the

I'd have thought webmaster (titled "Contact web team" at the bottom of
every page) would be the usual port of call...

Right, so basically are you saying that I should have used that link
instead of raising a ticket myself? I don't have a problem with that
and if so then I apologise for raising the tickets, I just thought
that it would be easier to track issues by raising tickets myself
rather than just sending an email.

Matt

[Andy Smith via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by Dean Earley via RT
I'd have thought webmaster (titled "Contact web team" at the bottom of
every page) would be the usual port of call...

There should perhaps be a "contact" page as well.

Post by Dean Earley via RT
Grifferz: I thought this went to RT, if not, can you redirect as necassary?

Done. It previously went to ***@lists.

[Andy Smith via RT]

<URL: http://rt.blitzed.org/Ticket/Display.html?id=2081 >

Post by matt-ko/***@public.gmane.org via RT
Right, so basically are you saying that I should have used that link
instead of raising a ticket myself? I don't have a problem with that
and if so then I apologise for raising the tickets, I just thought
that it would be easier to track issues by raising tickets myself
rather than just sending an email.

webmaster-***@public.gmane.org now sends email to RT which raises a ticket
and this is probably the best solution so that suggestions don't get
lost.

It would probably be good to have a contact page somewhere as I said
which lists the means of sending suggestions for each area of
Blitzed. May as well go on the wiki.

[Antony Seedhouse via RT]

http://rt.blitzed.org/Ticket/Display.html?id=2081
This is a comment. It is not sent to the Requestor(s):

A contact page has been made and linked to from the homepage,
http://wiki.blitzed.org/Contact_Us .